“The first duty of a financial advisor is to the client – not to the product manufacturer.” – Fiduciary principle
A few years ago, a client came to me after visiting his private bank branch to renew an FD. He walked out with a ULIP instead. The relationship manager had explained it as a “better FD” – same investment, higher returns, tax benefits. The client signed without reading the fine print.
It was only when he needed the money two years later that he discovered the truth: there was a 5-year lock-in, surrender charges of 25%, and his “investment” had not generated a rupee of return after charges in the first two years.
This is not an isolated incident. Insurance mis-selling through bank branches – formally called bancassurance – is one of the most persistent financial abuses in India. It has been documented by the Cobrapost sting of 2013, investigated by SEBI and IRDAI multiple times, and written about extensively. Yet it continues, because the incentive structure that drives it remains intact.
⚡ Quick Answer
Banks earn some of their highest commissions on insurance products – particularly ULIPs and traditional endowment plans. This creates a structural incentive for bank staff to push insurance to customers who come in for FDs, loans, or other banking needs. The result is widespread mis-selling. Protect yourself: never buy insurance inside a bank branch visit, never sign anything without reading the full policy document, and always evaluate insurance and investment products separately from banking services.

Why Banks Push Insurance So Hard
Banks earn commissions on third-party products they distribute – mutual funds, insurance, credit cards. Of all these products, insurance generates the highest upfront commission. A ULIP or traditional endowment plan sold through a bank can generate 25-40% of the first year premium as commission for the bank. A mutual fund SIP generates perhaps 0.5-1% annually. The economics are not comparable.
This is why the January-March quarter is peak insurance season in bank branches. It is the financial year closing period for most insurance companies. Branch staff face explicit sales targets for insurance. Those who hit targets are recognised; those who do not face pressure. Some private banks have had internal cultures where relationship managers used openly manipulative sales language to secure sign-ups.
The product most commonly mis-sold is the ULIP (Unit Linked Insurance Plan) – positioned as a superior FD or as a tax-saving investment. It is neither. A ULIP is an insurance product with an investment component, carrying high charges and long lock-ins. When evaluated honestly against a combination of term insurance and a mutual fund, it almost always underperforms.
“In 25 years of advising, some of my most difficult conversations have been with clients who came to me carrying ULIPs they did not understand. Not because they were unintelligent – but because a trusted bank official had described them in ways that obscured what they actually were.”
– Hemant Beniwal, CFP, CTEP | Founder, RetireWise
How Mis-Selling Actually Happens
Insurance mis-selling in banks typically follows predictable patterns that are easy to recognise once you know them.
The FD alternative pitch. “Our new product gives better returns than FD, and it is also life insurance. One product doing two jobs.” The product is a ULIP or endowment plan. The returns are neither guaranteed nor clearly disclosed. The “FD-like safety” does not exist.
The tax-saving pitch near March. “Under Section 80C, this product saves you Rs 46,800 in tax.” Technically true – but the same deduction applies to ELSS mutual funds which have a 3-year lock-in versus 5-year for ULIPs, no surrender charges, and significantly better historical returns. The tax saving is the same; the product quality is not.
The relationship pressure pitch. “Sir, I have been serving you for three years. This is my target for the month. Please just help me this once.” This is emotional manipulation. A financial decision made to help a bank employee’s target is never made in your best interest.
The bundling pitch. “For this home loan, we need you to take our credit life insurance.” Some bundling of insurance with loans is required by regulation and legitimate. Mandatory ULIP purchase as a loan condition is not – but it happens. SEBI and RBI regulations prohibit coercive bundling; if you feel pressured, you can refuse and escalate to the bank’s grievance cell.
Have you been sold insurance products you did not fully understand?
A RetireWise retirement plan review includes an audit of existing insurance products – separating genuine protection needs from investment products that may be serving the advisor’s interests more than yours.
IRDAI’s Freelook Period: Your Protection Window
Every insurance policy in India comes with a freelook period – 15 days for regular policies, 30 days for policies sold through distance channels (phone, online). During this period, you can return the policy and receive a full refund minus proportionate risk premium and administrative charges.
If you have recently bought an insurance policy you do not understand or did not intend to buy, check the date it was issued. If you are within the freelook period, write to the insurance company immediately requesting cancellation under the freelook clause. Keep a copy of the letter and ensure you receive written acknowledgement.
After the freelook period, your options are more limited – surrender charges apply in most products for the first 5 years. But even surrendering a mis-sold ULIP at a loss is sometimes better than continuing to pay premiums into a product that does not serve your goals.
How to Protect Yourself
A few simple rules protect you from insurance mis-selling in bank branches.
Never make a financial product decision in the branch itself. When you visit your bank, you are in a selling environment. Take any product information home, read it independently, and make the decision outside the branch.
Evaluate insurance and investment separately. Ask one question: “What does this product cost me if I want to exit in year 3?” If the answer involves surrender charges above 10-15%, the product is restrictive.
Check commission disclosure. IRDAI requires insurers to disclose the commission paid on any policy. You can ask for this information. A product with 35% first-year commission is structurally designed to benefit the distributor more than you.
Use a fee-based financial advisor for any significant investment or insurance decision. An advisor who earns a flat advisory fee rather than a product commission has no incentive to recommend a specific product over another.
Read – 5 Insurance Policies That You May Not Need
Read – 7 Financial Planning Mistakes That Are Costing You Retirement Security
Frequently Asked Questions
Is bancassurance always wrong? Are there good insurance products sold through banks?
Bancassurance is not inherently wrong – banks are legitimate insurance distributors and many offer genuine products. The issue is the conflict of interest when high commissions drive product recommendations. Term insurance sold through a bank at competitive premiums, with no investment component, is perfectly legitimate. The products to be cautious about are those that mix insurance and investment (ULIPs, endowment plans) and are sold without adequate disclosure of charges and lock-ins.
I bought a ULIP at my bank three years ago. What should I do?
First, understand exactly what you own: get the policy document, understand the fund value, the mortality charges being deducted, the premium allocation charges, and the surrender charges schedule. Compare your current fund value to total premiums paid. If the effective return is significantly negative and the product does not serve a genuine insurance need, evaluate whether surrendering (despite charges) and reinvesting in a more appropriate product makes sense over your remaining investment horizon. A financial advisor can help you run this calculation objectively.
How do I report insurance mis-selling?
You can file a complaint with IRDAI through the Bima Bharosa portal (formerly IGMS – Integrated Grievance Management System). Complaints about bancassurance can also be filed with the bank’s internal grievance cell and, if unresolved within 30 days, escalated to the Banking Ombudsman under RBI. For complaints about misselling specifically, keep all documentation – the policy illustration shown at time of sale, any written representations made, and the actual policy document. The gap between what was shown and what was issued is the basis of a mis-selling complaint.
Your bank branch is not a financial planning office. The person across the counter is a bank employee with sales targets – not a fiduciary advisor whose first duty is to your interests. That does not make every product they offer wrong. But it makes every product they offer worthy of independent evaluation before you sign.
Never buy a financial product in the branch. Take the brochure home. Read it. Decide independently.
Want an objective review of your existing insurance and investment products?
RetireWise provides an independent audit of your current financial products – identifying what serves your goals and what was sold for someone else’s benefit.
💬 Your Turn
Have you or someone you know been mis-sold an insurance product through a bank branch? What was the product and how did you discover the mis-selling? Share in the comments – your experience may protect another reader.


